Terms &

Conditions

Laser Chic Limited Terms & Conditions

Set out below are the terms on which Laser Chic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

visiting the clinic

At Laser Chic we cannot accept responsibility for children in our clinic, we would therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand however that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times.  Thank you.

Deposit and Cancellation Policy

Laser Chic strive to provide a service at competitive prices; however, when clients fail to arrive for appointments, practitioners are left idle. If we were to make allowance for clients not arriving for their appointments, it would mean that our prices would have to increase.

Booking a Consultation: We take a fully refundable deposit of £25 for all our consultations including those that are free of charge. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment.  Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another client.Your deposit can be refunded in clinic or used against treatment or product.

Booking Single Treatments or Chargeable Consultations: We take a fully refundable deposit of £25 for all our consultations or when booking in single treatments, this is refunded should you need to cancel, or when you attend the deposit will be deducted from your consultation or treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another client.

Booking Treatment Off a Pre-paid Value Pack: Should you need to cancel or reschedule we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another client.

Appointments and cancellations

  • All doctors and therapists at Laser Chic are trained and approved in accordance with the company’s treatment protocols and therefore Laser Chic does not guarantee continued treatment with a named medical practitioner or therapist.
  • If you are unable to attend your appointment, please contact us immediately. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your value pack or deposit being redeemed.
  • Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Laser Chic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
  • Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Credit card details, deposits and payments

  • To secure an appointment with Laser Chic a deposit is required.
  • A deposit of £25 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.
  • Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Laser Chic reserves the right to withhold the deposit.
  • These charges will not be applied to clients booking an appointment from their existing value package of treatment.
  • Prices may vary by clinic. Please refer to the price list on the website or contact the clinic for the price list.

Courses of Treatments

  • All treatments purchased as a course must be paid for in full on the first treatment. All treatment courses must be taken within 24 months of the date of purchase; any treatments left untaken after 24 months will be forfeited. 
  • Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

Treatment Suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Special Offers & Promotions

30% Off For Local Businesses: 

  • Offer subject to full consultation and client suitability
  • Applicable to a single treatment or course of treatments
  • Cannot be used in conjunction with any other offer
  • Validation required when treatment purchased
  • Cannot be used against Dermatology, Anti-Wrinkle Injections, Dermal Fillers, Profhilo, Obagi or products
  • 0% finance cannot be used with this offer
  • Only available to local businesses around our clinic
  • Please present business card at your initial consultation
  • Offer is subject to availability
  • Laser Chic reserves the right to withdraw this offer at any time.

Refer a Friend Treatment Voucher:

  • Client can take advantage of Refer a Friend voucher infinite times.
  • The friend that has been recommended to us must be someone that has never been a Laser Chic customer before.
  • Client and their friend will only receive their treatment voucher when their referred friend has purchased a treatment.
  • Please present your friend’s full name (our existing client) at first consultation.
  • Voucher subject to full consultation and client suitability.
  • The £50 voucher can only be used on laser & skin treatments.
  • Treatment vouchers can be accumulated up to the value of £200 on laser treatments.
  • Valid for 12 months from date when first issued.
  • The voucher cannot be exchanged for cash.
  • The voucher cannot be used for Dermatology, Anti-Wrinkle Injections, Dermal Fillers, Profhilo, Obagi and Skincare products.
  • Laser Chic reserves the right to withdraw this offer at any time

Laser Hair Removal Top Up Offer:

  • Offer is available to existing Laser Hair Removal clients only
  • Clients must first complete a course of 6 sessions of laser hair removal with us.
  • Clients can only take advantage of the 30% off top up sessions on the same body areas previously purchased and completed.
  • This offer cannot be used on new body areas.
  • Cannot be used in conjunction with any other offer
  • Laser Chic reserves the right to withdraw this offer at any time
  • Offer is subject to availability

Treatment Gift Voucher:

  • Please present voucher at first consultation.
  • Voucher subject to full consultation and client suitability.
  • Voucher cannot be used in conjunction with any other offer.
  • Valid for 24 months from date when first issued.
  • The voucher cannot be exchanged for cash.
  • The voucher cannot be used for Dermatology, Anti-Wrinkle Injections, Dermal Fillers, Profhilo, Obagi.
  • Laser Chic reserves the right to withdraw this offer at any time.

Birthday Gift Voucher Issued By Laser Chic:

  • Please present Voucher and Photo ID such as Passport or Driving License at first consultation.
  • Voucher subject to full consultation and client suitability.
  • Voucher is only available for new treatment bookings only and can only be redeemed once.
  • Voucher cannot be used in conjunction with any other offer.
  • The voucher can only be used on laser & skin treatments over £100.
  • Valid for 1 months from date of issue.
  • The voucher cannot be exchanged for cash.
  • The voucher cannot be used for Dermatology, Anti-Wrinkle Injections, Dermal Fillers, Profhilo, Obagi and Skincare products.
  • Laser Chic reserves the right to withdraw this offer at any time.

Free Laser Hair Removal Treatments For Polycystic Ovary Syndrome – PCOS:

  • To enter you must follow our Facebook and Instagram page. You must also send us an email confirming your full details. We select 1 client at the end of each month.
  • Offer subject to full consultation and client suitability
  • Offer is subject to availability (1 client a month)
  • Client will receive 3 sessions of Laser Hair Removal (face area) absolutely free
  • Client must supply letter from General Practioner (GP) providing proof of Polycystic Ovary Syndrome (PCOS) prior to first treatment.
  • Laser Chic reserves the right to withdraw this offer at any time
  • Cannot be used in conjunction with any other offer.
  • Offer excludes skin care products.

Liability

  • Laser Chic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • It is the client’s responsibility to ensure that he or she provide Laser Chic with all relevant medical details prior to each treatment. Laser Chic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Laser Chic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Laser Chic’s liability for death or any personal injury resulting from Laser Chic’s negligence.

Your right to complain

  • Laser Chic endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Laser Chic you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Laser Chic will be pleased to help and support you through the process.
  • The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
  • Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.
  • If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team. The objective of this is to provide an explanation or a solution to your concerns. Laser Chic aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.
  • Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
  • Should you remain unhappy with our final response or investigation you may be able to refer your complaint to the Independent Sector Complaints Adjudication Service at www.iscas.org.uk You must do this within six months of the date of the final response.

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© 2015-2019 Laser Chic

© 2015-2019 Laser Chic

© 2015-2019 Laser Chic